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BTEC L3 Pet Services

BTEC Level 3 Pet Services - Small Mammal Retail


Description
This pathway is suitable for those working in pet shops and wishing to specialist in small mammals

Those wishing to specialise in reptiles and amphibians should select the herptile pathway
Those wishing to specialise in reptiles and amphibians should select the aquatics pathway
.
Content
  • PIF - Helping you and your business
  • Introduction
  • Course Handbook
  • Course Specification
  • Equal Opportunities Policy
  • Data Protection Notice
  • Quality Assurance, Complaints & Appeals Procedures
  • Plagiarism Statement
  • Unit 1 Professional practice for Pet Service Businesses
  • Working responsibly
  • Stakeholders
  • Professional working responsibilities
  • Employee rights
  • Promoting working environment
  • Working environment
  • Organisations to support businesses and individuals
  • Sources of Personal Support
  • Health and Safety at Work Act
  • Control of Substances Hazardous to Health
  • Reporting of Injuries, Diseases, Dangerous Occurrences Regulations
  • Safe Manual Handling (clone)
  • Safe Manual Handling Task (clone)
  • PPE
  • PPE Tasks
  • Safe working environment
  • Regulatory reform (fire safety) order 2005
  • Risk Assessment
  • Waste Disposal Legisation
  • Waste Hierarchy
  • The Animal Welfare Act 2006
  • The Five Animal Needs Task
  • Meeting the 5 welfare needs Task
  • Animal Legislation
  • Licensing requirements
  • Unit 2 Business Management for Pet Service Businesses
  • Types of businesses
  • Factors influencing business
  • stakeholders
  • Associated services
  • Physcial resources
  • financial records
  • Tax
  • Employment Legislation
  • Human resource management.docx
  • Example Employment Contract
  • Example Induction and training plan
  • Marketing - know your customers
  • Marketing
  • Recording Information
  • Taking Payments
  • Record Keeping
  • Unit 3 Customer Care in a Pet Service Business
  • Customer Service
  • Know your Customer
  • Monitoring Customer Satisfaction
  • Methods of Communication
  • Dealing with Conflict
  • SWOT Analysis
  • UNIT 4 Animal Welfare (Small mammals)
  • Health Checking
  • Carrying out a Health Check
  • Cleaning Routines (clone)
  • Nutrition Overview
  • Rabbit and Guinea Pig Health Care
  • Rabbit and Guinea Pig Handling and Sexing
  • Rabbit and Guinea Pig Feeding
  • Rabbit and Guinea Pig Diseases
  • Rabbit and Guinea Pig Behaviour
  • Rabbit and Guinea Pig Accommodation
  • Rabbit Licence Requirements
  • Rabbit Licence Requirements
  • Guniea Pig licence Requirements
  • Chinchilla
  • Gerbils and Degus
  • Hamsters
  • Mice
  • Small Mammal Licence Requirements
  • Unit 5 Industry based research project
  • Research design
  • Setting aims and objectives
  • Finding appropriate information
  • Resources
  • Academic writing
  • Harvard Referencing System
  • Critical Reading
  • Critical Writing
  • Retail and Merchandising
  • Store Location, Design and Layout.
  • Sources of Supply
  • Stock Control
  • Emergency procedures
  • Isolation
  • Disease control test
  • Risk Rating
  • Procedural Guidance for Inspections
  • Licensing Regulations - Pet Vending
  • Assignments
  • Unit 1 Professional Practice
  • Unit 2 Business Management
  • Unit 3 Customer Care
  • Unit 4 & 8 - Practical (Services)
  • Unit 4 Animal Welfare - diet plans
  • Unit 5 Planning a Research Project
  • Unit 5 Carryout a Research Project
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever
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