BTEC L3 Pet Services

BTEC Level 3 Pet Services - Clients Home based services


Description
This pathway is suitable for those working as pet sitters or dog walkers

Those working in a boarding kennel, dog day care or offering day care should select the dog boarding pathway
Those working in a cattery should select the cattery pathway
.
Content
  • PIF - Helping you and your business
  • Introduction
  • Course Handbook
  • Course Specification
  • Equal Opportunities Policy
  • Data Protection Notice
  • Quality Assurance, Complaints & Appeals Procedures
  • Plagiarism Statement
  • Unit 1 Professional practice for Pet Service Businesses
  • Working responsibly
  • Stakeholders
  • Professional working responsibilities
  • Employee rights
  • Promoting working environment
  • Working environment
  • Organisations to support businesses and individuals
  • Sources of Personal Support
  • Health and Safety at Work Act
  • Control of Substances Hazardous to Health
  • Reporting of Injuries, Diseases, Dangerous Occurrences Regulations
  • Safe Manual Handling (clone)
  • Safe Manual Handling Task (clone)
  • PPE
  • PPE Tasks
  • Safe working environment
  • Regulatory reform (fire safety) order 2005
  • Risk Assessment
  • Waste Disposal Legisation
  • Waste Hierarchy
  • The Animal Welfare Act 2006
  • The Five Animal Needs Task
  • Meeting the 5 welfare needs Task
  • Animal Legislation
  • Licensing requirements
  • Unit 2 Business Management for Pet Service Businesses
  • Types of businesses
  • Factors influencing business
  • stakeholders
  • Associated services
  • Physcial resources
  • financial records
  • Tax
  • Employment Legislation
  • Human resource management.docx
  • Example Employment Contract
  • Example Induction and training plan
  • Marketing - know your customers
  • Marketing
  • Recording Information
  • Taking Payments
  • Record Keeping
  • Unit 3 Customer Care in a Pet Service Business
  • Customer Service
  • Know your Customer
  • Monitoring Customer Satisfaction
  • Methods of Communication
  • Dealing with Conflict
  • SWOT Analysis
  • UNIT 4 Animal Welfare (Dogs)
  • Handling Dogs
  • Health Checking
  • Health checking - signs and symptoms of ill health
  • Behaviour
  • Normal and Abnormal Behaviours
  • Stress
  • Canine Feeding Requirements
  • Feeding for Life Stage
  • Nutrition test
  • Unit 5 Industry based research project
  • Research design
  • Setting aims and objectives
  • Finding appropriate information
  • Resources
  • Academic writing
  • Harvard Referencing System
  • Critical Reading
  • Critical Writing
  • Unit 8 Professional pet services in clients homes
  • Best Practice Guide for Dog Walkers
  • Working with Clients
  • Cleanliness, Hygiene and Disease Control
  • Isolation
  • Disease control test
  • Insurance requirements
  • Maintaining Security
  • Emergency procedures
  • Canine First Aid - Part A
  • Canine First Aid - Part B
  • Canine First Aid - Part C
  • Assignments
  • Unit 1 Professional Practice
  • Unit 2 Business Management
  • Unit 3 Customer Care
  • Unit 4 & 8 - Practical (Services)
  • Unit 4 Animal Welfare - diet plans
  • Unit 5 Planning a Research Project
  • Unit 5 Carryout a Research Project
  • Unit 8 Pet Services
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever